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ExpressNet:
How to Order TUS Scored Credit Reports
 

1.1. Select the New Submissions option. A screen titled New Submission will display. This screen will contain options for the various Company Authorization packages available.

1.2. If you have been authorized by a company for access to TUS Credit Scores, click on the underlined link for that company. The New Submissions for <Company Name> screen will open.

1.3. On the right hand side of the screen are listed the Authorized Services and the Non-Sponsored Services. Please remember that any Non-Sponsored Services ordered will be billed to your agency, not to your insurance company!

1.4. Select the TUS service by clicking on the "checkbox" next to that service. This will place a check mark in the box for that service.

1.4.1. The TUS service (Credit Scoring) Bill Code is pre-selected. However, your sponsoring company may have subscribed you for multiple credit scoring profiles. If so,  you should click on the dropdown button for the TUS Bill Code and choose the Bill Code selection that best fits the reason for which the credit report is being ordered. Consult with your insurance company representative if you need assistance in choosing the proper Bill Code

1.4.2. Type in a Submission Folder name. If you leave this field blank, Express will use the Subject’s last name as the Submission Folder name.

1.4.4. Enter a Comment, if desired.  The Comment will appear on the resulting credit score report.

1.4.5. Choose a Permissible Purpose. Insurance is the default setting and is pre-selected for you. You would need to change this only if you are ordering the reports for Employment purposes.

1.4.6. Click the [New Submissions] button at the bottom of the page. (You may have to "scroll" down the screen to access this button.) The Request Information screen will open.

1.5. Completing the Request Information screen. Please note that the instructions below assume that you are ordering only TUS Credit Scoring. If you are ordering other reports in addition to the Credit Score report, some of the items to be completed may vary.

1.5.1. Fill out all the information for the primary policyholder (or head of household) in the Basic Information section.

Note: If the name contains a suffix (such as: Jr., Sr., III, etc.), click the Show All Fields button and enter the Suffix in the Suffix field.  Do not type the Suffix as part of the Last Name.

Note: Some addresses may not exactly fit the address format displayed - such as P.O.Boxes and Rural Routes. Use the following guidelines for those addresses:

• Post Office Box address -  For example: P. O. Box 399.  Type 399 as the House Number and type POB  399  as the Street Name.
• Rural Route (no box #) - For example: Rural Route 36.   Type 36 as the House Number and type  RR  36  as the Street Name.
• Rural Route (with box #) - For example: Rural Route 36 Box 99.  Type 36 as the House Number and type RR  36  POB  99 as the Street Name.
• Star Route - For example: Star Route 36 Box 88.   Type 36 as the House Number and type STAR  36  POB  88 as the Street Name.

1.5.2. The Basic Information section could be followed by a section for Driver 1 information, if you had selected to order an MVR or claims report.  When ordering Credit Scores only, the Basic Information section will be all that you fill out.  If you wish to include additional information in the search, click the Show All Fields button to display additional data entry items (such as Date of Birth, etc).

1.5.3. Click on [Save Requests].

• ExpressNet users will see an Order Confirmation message screen. Click the link that reads: "To check the status of your reports, click here."   Skip to Section 3 below.
• Express for Browsers users are returned to the New Submission screen. A message will display at the top of the window stating "Request Successfully Saved: TUS".   Express for Browsers users should Communicate their request(s) to iiX   See Section 2 below.

2.2. Read the FCRA Warning box.

2.3. The option to Send and Receive are both checked. If you wish to do both, click the Transmit button. If you wish to Send, but not to Receive, remove the checkmark from the box beside the Receive option. Reverse this process to receive without sending.

2.4. As requests are transmitted and reports are received, you may see some messages regarding upload and download.

2.5. After the communications session is complete, the modem will "hang up". Please note that there may be a delay at this point as incoming reports are updated. This delay may last anywhere from a few seconds to a couple of minutes.

If you experience problems communicating, call iiX Customer Support at (800) 683-8553.

2.6. If the communications session was successful, the screen will display the number of requests sent and the number of reports received. If the communications session was unsuccessful, an error code will be displayed along with the communications logfile.
 

3.2. Please note!!! If any of your reports are missing or if you did not receive any of the reports requested - do not request them again!

• Call iiX Customer Support at: (800) 683-8553 for assistance.

3.3. Once the reports have printed, the Requests/Reports screen will be displayed again and all reports should now be marked with a status of Printed.
 

• Fair Credit Reporting Act (F.C.R.A.) issues on TUS Credit Score reports
• Credit Score report interpretation

they should contact Trans Union Consumer Relations at: (800) 645-1938.
 

A recorded message will prompt the consumer to leave information that will allow Trans Union to provide them with a copy of their insurance credit report. Once the consumer has received the information from Trans Union, they can then work with TU to resolve any problems with the report. Agents and consumers should not call iiX to dispute any information nor request an explanation of any items on the credit report. All credit history dispute resolution must be handled between the consumer (not the agent) and Trans Union.
 

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