Most likely the user clicked the Back
button or used the History list in their Internet Explorer browser
to go back to a previously entered request. They then attempted to Save
or Order again from that screen. This is not allowed because of
the potential for duplication of orders.
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If the original request was a Quicktime that
had already been filled, we cannot cancel it or credit for it.
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If the original request was not a Quicktime,
but was filled from our Archive, we cannot cancel the request. Archive
fulfillment is immediate with ExpressNet.
-
Contact iiX Customer Support to see if we can
cancel a request for you. You cannot cancel a submitted request yourself.
We will attempt to cancel a request for you - provided it has not already
been filled, or provided it has not already been submitted to the state.
Once filled, or submitted to the state for processing, we cannot cancel a
request and you will be required to pay the associated fees.
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