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ExpressNet Buttons Do Not Work or Cannot be Clicked
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Problem: |
A user reports that - after starting the
ExpressNet program - they cannot select any of the menu options.
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Solution 1: |
The user may be attempting to access
ExpressNet with Netscape. Netscape will not work
ExpressNet requires Microsoft
Internet Explorer V4.0 - SP2 (Internet Explorer 5.0 or later is
recommended).
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Solution 2: |
If you are using Internet Explorer 4.0 or
greater, and experience these symptoms:
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Select the Internet Explorer option for
Tools
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Then, select Internet Options
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Click the Security
tab.
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Locate the slide bar under the caption "Security
level for this zone." If there is no slide bar, skip
to item 8.
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If the bar is in the High position,
that is the most likely cause of the problem. Lower the slide to
Medium.
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Click the Apply button,
then click the OK button.
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Close down the browser and restart it and
access ExpressNet again.
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Follow these steps only if there was no
slide bar in step 4:
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Click the Custom Level
button
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From the "Reset to:"
scroll box select the Medium setting, and then click
the Reset button. You will be prompted to verify that
you want to change the setting for this zone.
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Close down the browser and then restart
it and access ExpressNet again.
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Solution 3: |
There have
been cases where completely RESETTING the machine has solved this problem.
- Click
on START
- Click
on SHUT DOWN
- Select
the RESTART option
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5.00 | Last Updated on 10/8/2010 12:33:55 PM
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