|
ExpressNet Buttons Do Not Work or Cannot be Clicked
|
|
Problem: |
A user reports that - after starting the
ExpressNet program - they cannot select any of the menu options.
|
|
Solution 1: |
The user may be attempting to access
ExpressNet with Netscape. Netscape will not work
ExpressNet requires Microsoft
Internet Explorer V4.0 - SP2 (Internet Explorer 5.0 or later is
recommended).
|
|
Solution 2: |
If you are using Internet Explorer 4.0 or
greater, and experience these symptoms:
-
Select the Internet Explorer option for
Tools
-
Then, select Internet Options
-
Click the Security
tab.
-
Locate the slide bar under the caption "Security
level for this zone." If there is no slide bar, skip
to item 8.
-
If the bar is in the High position,
that is the most likely cause of the problem. Lower the slide to
Medium.
-
Click the Apply button,
then click the OK button.
-
Close down the browser and restart it and
access ExpressNet again.
-
Follow these steps only if there was no
slide bar in step 4:
-
Click the Custom Level
button
-
From the "Reset to:"
scroll box select the Medium setting, and then click
the Reset button. You will be prompted to verify that
you want to change the setting for this zone.
-
Close down the browser and then restart
it and access ExpressNet again.
|
|
Solution 3: |
There have
been cases where completely RESETTING the machine has solved this problem.
- Click
on START
- Click
on SHUT DOWN
- Select
the RESTART option
|
|
This page has been viewed 13647 times | Document Rating is
-- /
5.00 | Last Updated on 4/28/2004 7:08:57 AM
|
|
|
