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ExpressNet:
The Name, DL#, and DOB Are Moved to Other
Fields in the Request Screen
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Problem: |
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An ExpressNet user complains that information is
appearing in the wrong fields in the request screen. For example, the Last
Name appears in the DL# field and the DL# appears in the DOB field.
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Solution: |
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The most likely reason for this to occur is
because the user clicked the Back (or Forward) button on the
Internet Explorer toolbar to access a request screen that was previously
completed and ordered. They may be doing this to correct something in the
first request that was wrong.
The user should not, under any
circumstances, be clicking the Back and Forward buttons as
navigational tools in ExpressNet. They should always select the menu
options from the ExpressNet toolbar to access the desired function screens.
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This page has been viewed 13630 times | Document Rating is
5.00 /
5.00 | Last Updated on 4/28/2004 7:08:57 AM
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