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This particular
solution has worked for a variety of printing problems on both Novell® and
Windows NT® networks. Usually the symptom is that the system says it is
printing and no errors are displayed. However, the reports never show up in
the print queue or on the printer.
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Click the Start
button
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Select Settings
then Printers. The Printers windows will open and display the
printers that have been set up for this workstation.
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Locate the icon
for the printer to which you are attempting to print. Place your mouse
pointer over the printer icon and click once using the right mouse
button. A grey list box will open.
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Make sure that
the Set as Default option is checked.
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Make sure the
Work Offline item is NOT checked. A check next to this item means
that you have lost connection to the network printer's print queue.
Close all programs, restart Windows 95, and log back into the network.
Try printing again. If this fixes the problem, stop here. If not,
continue to the next step.
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Select the
Properties item from the drop down box. A "Properties" window for the
selected printer will open.
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Select the
Details tab.
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Examine the box
that says: " Print to the Following Port " . There is probably a
path that looks similar to: \\server\printername
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Click on the
arrow at the end of that same box and a list of devices and printer ports
should be displayed. Scroll down through the box and see if there is an
LPT1, LPT2,or LPT3 entry that has the same print queue
path as the display box.
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If so, click
on that LPT: port. Then click the Apply button followed by the OK
button.
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Close the
Printers window, restart Windows 95 and then restart Express. Try
printing again. If that works, stop here.
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If there is no
LPT port listed that is pointed to the proper print queue path, a port
will have to be captured.
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Click on the
Capture Printer Port button. A window titled "Capture Printer
Port" will be displayed.
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Click on the
button at the end of the Path box. See if the print queue path
that you want is listed there. If so, click on it. If not, type it in.
Then click OK.
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Click on the
button at the end of the Print to the Following Port box. Select
the LPT port that you just captured. Then click on Apply, followed by
OK. Before exiting, make sure this printer is set as the default.
Close the Printers
window, restart Windows 95 and then restart Express. Try printing again.
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If solution 1
above does not resolve the problem, then try this:
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Click the Start
button
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Select Settings
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Select Printers
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Locate the icon
for the printer that they are attempting to use
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Right click the
icon and select Properties.
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In the
Properties window, select the Details tab
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Click the button
for Port Settings
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Remove the 'X"
from the options to " Check port state before printing" and "Spool MS-DOS
jobs".
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Save, exit,
restart Windows 95, and then try printing again.
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