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Error 75 - Path/File Access Error


Error 75 - Path/File Access Error
 
Problem 1:
The error occurred when an Express for Windows™ user was trying to communicate through the modem.   The user could communicate in Express for Windows as long as they were logged into the network as Supervisor. Other users got Error 75 - Path/File Access Error while trying to communicate.
 
Solution 1:

All users other than Supervisor (Administrator) had insufficient rights in the \AMSEXPW or \EXPRESSW directory. They needed to be assigned Supervisory or Administrative equivalent rights in the \AMSEXPW or \EXPRESSW directory tree. 
 
Problem 2:

This error occurred immediately after a communications session ended. The error message appeared just after the "Communications Successful" message and just before the "View Log File" message. The user also reported a message the next time they tried to communicate that stated that Express "Must clean up from previous session".
 
Solution 2:

This problem can stem from multiple situations. Here are some things that can be tried to see if they resolve the problem.

  1. Have all users exit from Express.

  2. Start Express on one workstation.

  3. Repair the database. Select File, then select Repair Database.

  4. Compact the database. Select File then select Compact Database

  5. If this is a network installation, check for adequate rights to the \AMSEXPW or \EXPRESSW directory. Each user who accesses Express for Windows must have the equivalent of supervisory or administrative rights.

  6. Make sure all the Express directories are present. These are

    • \DATA

    • \TEMP

    • \INBOUND

    • \INBOUND\TMP

    • \OUTBOUND

    • \USER

    • \SETUP (if a network install)

  7. Check the \INBOUND directory and see if there are files in the directory. If there are, delete them from the \INBOUND directory. Then, attempt to communicate again.

  8. Check C:\WINDOWS\SYSTEM\RDCWIN.DLL for it's date/time stamp and file size.

    1. Express 2.30b or earlier:  date should be 4/25/95   and the size is 27111.

    2. Express 3.00 or greater:   date should be 2/11/98   and the size is 27143

  9. Check the C: drive for multiple copies of the RDCWIN.DLL file.  Go to a DOS prompt and type the command DIR RDCWIN.DLL /S to check for multiple copies of that file. (You may also use the Find function in Windows 95/98/NT.)  If there are multiple copies, delete any that are not in the \WINDOWS\SYSTEM directory.

  10. If this is a network installation, rename the AMSEXPW.INI file and then rerun the   Workstation setup.

  11. If the workstation running Windows NT® as its operating system, and the version of Express for Windows is 2.30b or earlier, contact iiX Customer Support and request the latest version of Express for Windows.
Problem 3:

User gets the error when attempting to start the communications process. The error appears after clicking the telephone icon, or after clicking OK on the Communications Options.
 
Solution 3:

  1. If on a network, make sure all other users have exited Express.

  2. Repair the database. Select File, then select Repair Database.

  3. Compact the database. Select File then select Compact Database

  4. If this is a network installation, check for adequate rights to the \AMSEXPW or \EXPRESSW subdirectory. Each user who accesses Express should have supervisory or administrative equivalent rights.

  5. Make sure all the Express directories are present. These are

    • \DATA

    • \TEMP

    • \INBOUND

    • \INBOUND\TMP

    • \OUTBOUND

    • \USER

    • \SETUP (if a network install)

  6. If this is a network installation, rename the C:\WINDOWS\AMSEXPW.INI file and then rerun the Workstation setup.

  7. Check the \INBOUND directory and see if there are files in the directory. If there are, delete them from the \INBOUND directory and attempt communications again.
Problem 4

An Express for Windows user receives Error 75 - Path/File Access Error while installing Express for Windows.
 
Solution 4:

  • If the user is loading this on a network, make sure that he has rights to create files or directories. 

    • In a new install, this would usually show up almost immediately on Disk 1 when Setup tries to create the \EXPRESSW directory.

    • If this is an upgrade install over a previous version, the error might not occur until Disk 2 or 3.

  • If this occurs on a workstation other than the one at which the diskettes were loaded, it is possible that the user who is logged in at that station does not have rights to the \AMSEXPW ( or \EXPRESSW ) directory. In some cases, the original installation is done by individuals having supervisory rights, but not all end users may have sufficent rights to run Setup on their workstations.

  • There may be a bad file on the diskette. Express Setup may be unable to open the file to copy it. Contact iiX Customer Support and request a new set of disks.  Make sure to have eliminated all other possibilities beforehand. 

This page has been viewed 13634 times | Document Rating is  -- / 5.00 | Last Updated on 4/28/2004 7:08:39 AM

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If you have suggestions for additional information, or need further assistance, please contact us by e-mail: iiX Customer Support or via phone at (800) 683-8553.