iiX Online Support - ExpressNet

Support Home • ExpressNet • Express for Browsers • Express for Windows • MVR Information • A-Plus™, Credit, UDI/UDV • Criminal History

Search

"Cannot Find SHDOCVW.DLL" or "SHDOCVW.DLL or one of its components is not registered".

"Cannot Find SHDOCVW.DLL" or "SHDOCVW.DLL
or one of its components is not registered".

Problem:

This error may occur when attempting to launch Express for Browsers. If it occurs, it most likely would happen the first time Express is launched.

Solution:

SHDOCVW.DLL is the file that runs Internet Explorer. The error message would indicate that Internet Explorer was not installed, that Internet Explorer has been uninstalled, or that some component of Internet Explorer has been deleted or corrupted.

If this occurs the first time Express for Browsers is launched, it probably means the Internet Explorer install did not take place.
- Reboot the system and see if the Internet Explorer install launches automatically after Windows restarts. Note: If you are on a network, make sure that you use the same user name and password when you log in after rebooting.
- If rebooting does not cause the Internet Explorer installation to begin, reinstall Express for Browsers. Make sure that, when the Express for Browsers client install finishes, the system prompt tells you that Express for Browsers needs to reboot the system and install Internet Explorer.
If you have used Express for Browsers successfully on this system before.......
- Rerun the Workstation or Standalone (whichever is appropriate) installation of Express for Browsers. Check to see if it tells the user that Internet Explorer needs to be installed. If so, click Finish and the system should reboot and start the Internet Explorer installation.
- If reinstalling Express for Browsers does not indicate that Internet Explorer needs to be reinstalled, you will need to manually install Internet Explorer.
  1. Reboot the system and close all programs.
  2. Access the Internet Explorer installation program on the Express for Browsers CD or the network.
    - On the Version 4.03 (or earlier) CD, the file is in the folder IE401SP1 and the file name is IE4SETUP.EXE.
    - On the Version 4.04 (or later) CD, the file is in the folder IE5 and the file name is IE5SETUP.EXE.
    - When running a Workstation setup from a network drive, the Internet Explorer folder and file names will be the same as above. The folder is located inside the Express for Browsers SETUP folder. An example might be as follows: M:\IIX\EFB\SETUP\IE5\SETUP.EXE

Once Internet Explorer has been successfully installed, Express for Browsers should then work.

This page has been viewed 13634 times | Document Rating is 3.50 / 5.00 | Last Updated on 4/28/2004 7:08:27 AM