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"Receive Only Error - Status 47"
or
"You cannot add or change a record because a related record is required in
table 'Services'."
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Problem: |
The following error message is displayed while
using Express for Browsers:
The log file may also indicate the
following error message:
You cannot
add or change a record because a related record is required in table
'Services'
This error would occur when trying to
communicate with the iiX Data Center using Express for Browsers. It results
from an error in processing a received MISCEDIT.TXT file.
Therefore it would initially occur at the end of the communications in which
the bad MISCEDIT file was received. If the problem is not corrected, it
would occur immediately at the beginning of any subsequent communications
sessions.
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Solution: |
This particular error - referencing the table
"Services" - indicates that there is something
wrong in the information that is being downloaded to activate a new service,
or update an existing service. This could be a new company sponsoring
reports or additional reports being sponsored by an existing company.
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Delete the MISCEDIT.TXT file
from the \INBOUND directory of Express for Browsers. Also, check the
\INBOUND\TMP subdirectory for any copies of the same file.
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Communicate again.
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If the same error occurs again, try deleting
the \INBOUND\TMP and \INBOUND
directories from the Express for Browsers subdirectory.
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If Express for Browsers is loaded as a
Standalone application, the usual subdirectory path is:
C:\Program Files\iiX\EfB\
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If Express for Browsers is loaded as a
Server application, the usual subdirectory path is: X:\iiX\EfB\
where X: is the drive where
Express for Browsers is installed.
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Recreate the directories in the same location.
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Communicate again. If the error does not
appear after communicating, the stop here.
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If the error still occurs,
this probably indicates the error is due to a change in the customer
company authorization table at iiX. Contact iiX Customer Support at
800-683-8553, option 7 or, by E-mail at
iiX
Customer Support.
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5.00 | Last Updated on 4/28/2004 7:08:24 AM
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