Search

How to Order A-PLUS™ Reports using ExpressNet or Express for Browsers
Please Note: A-PLUS Auto reports are available only through ExpressNet.
 

Select the New Submissions option. A screen titled New Submission will display. This screen will contain options for your various Company Authorizations.

If you have been authorized by a company for access to A-PLUS reports, click on the underlined link for that company. The New Submissions for <Company Name> screen will open.

On the right hand side of the screen are listed the Authorized Services and the Non-Sponsored Services. Please remember that any Non-Sponsored Services ordered will be billed to your agency, not to your insurance company!

Select the appropriate A-PLUS service (Auto, Personal Property, or Business Property) by clicking on the "checkbox" next to that service. This will place a check mark in the box for that service.

The A-PLUS service Company Direct Bill Code is pre-selected for you. 

Type in a Submission Folder name. If you leave this field blank, Express will use the Subject’s last name as the Submission Folder name.

Enter a Comment, if desired.  The Comment will appear on any resulting reports.

Your authorized Permissible Purpose is displayed.  

Click the [New Submissions] button at the bottom of the page. (You may have to "scroll" down the screen to access this button.) The Request Information screen will open.

Completing the Request Information screen. Please note that the instructions below assume that you are ordering only an A-PLUS report. If you are ordering other reports in addition to the A-PLUS report, some of the items to be completed may vary.

Fill out all the information for the primary policyholder (or head of household) in the Basic Information section.

Note: If the name contains a suffix (such as: Jr., Sr., III, etc.), click the Show All Fields button and enter the Suffix in the Suffix field.  Do not type the Suffix as part of the Last Name.

Note: Some addresses may not exactly fit the address format displayed - such as P.O.Boxes and Rural Routes. Use the following guidelines for those addresses:

• Post Office Box address -  For example: P. O. Box 399.  Type 399 as the House Number and type POB  399  as the Street Name.

• Rural Route (no box #) - For example: Rural Route 36.   Type 36 as the House Number and type  RR  36  as the Street Name.

• Rural Route (with box #) - For example: Rural Route 36 Box 99.  Type 36 as the House Number and type RR  36  POB  99 as the Street Name.

• Star Route - For example: Star Route 36 Box 88.   Type 36 as the House Number and type STAR  36  POB  88 as the Street Name.

If you selected A-PLUS Auto, the Basic Information section will be followed by a section titled Driver 1.  When ordering A-PLUS Property only, the Basic Information section will be all that you fill out.  If you wish to include additional information in the search, click the Show All Fields button to display additional data entry items.

Click on [Save Requests] (or [Order], depending on the software version).

• ExpressNet users ordering A-PLUS will see an Order Confirmation message screen. Click the link that reads: "To check the status of your reports, click here."   Skip to Section 3 below.

• Express for Browsers users are returned to the New Submission screen. A message will display at the top of the window stating that your request was successfully saved   Express for Browsers users should Communicate their request(s) to iiX   See Section 2 below.

Select the Communicate option from the Express for Browsers toolbar.

Read the FCRA Warning box.

The option to Send and Receive are both checked. If you wish to do both, click the Transmit button. If you wish to Send, but not to Receive, remove the checkmark from the box beside the Receive option. Reverse this process to receive without sending.

As requests are transmitted and reports are received, you may see some messages regarding upload and download.

After the communications session is complete, the modem will "hang up". Please note that there may be a delay at this point as incoming reports are updated. This delay may last anywhere from a few seconds to a couple of minutes.

If you experience problems communicating through Express for Browsers, call iiX Customer Support at (800) 683-8553.

If the communications session was successful, the screen will display the number of requests sent and the number of reports received. If the communications session was unsuccessful, an error code will be displayed along with the communications log file.
 

If your insured (the consumer) has questions regarding any of the following:

• Fair Credit Reporting Act (F.C.R.A.) issues on A-PLUS reports

• A-PLUS report interpretation they should contact the A-PLUS Consumer Inquiry Center at: (800) 709-8842 or write:                                          

A-PLUS Consumer Inquiry Center  
ISO
545 Washington Blvd, 22nd Floor
Jersey City NJ 07310-1686

This page has been viewed 14020 times | Document Rating is  2.00 / 5.00 | Last Updated on 4/28/2004 7:08:13 AM