Hours: 8:00 a.m. - 5:30 p.m., CDT     Phone: 800-683-8553     Fax: 979-696-5584     Email: support@iix.com     For MVR Fee or Turnaround Schedules, Requirements,     State forms, etc..., please click HERE.

4 Tips when contacting iiX Support:
We receive thousands of phone calls each day and to speed up the process, we recommend the following:

1. Please have your account number ready. The account number is required in order for us to assist you with missing reports, billing inquiries, complaints, and to record your call in our customer database.

2. When possible, have someone call support who is not responsible for answering your incoming calls. Problems are resolved faster when there are fewer interruptions.

3. For problems requiring technical assistance (such as communications or printing problems and error messages) or for installation of software, it is helpful if the person calling can answer the following questions:
   • Is the software installed on one PC or is it networked?
   • Is the PC operating system DOS? Windows 3.1? Windows 95? Windows NT?
   • Is your network Novell? Windows NT? Windows 95 peer-to-peer? Other?
   • What brand of modem are you using?
   • Is the modem used by only one user or is the modem shared?
   • If the modem is shared, what brand of modem sharing software/hardware is used?

4. Choose the proper support option from our voice menu. Click here.