Chapter 4 Express for Windows User's Guide  
 Express Communications

Express Communications

Sending Requests to the Data Center

After you have entered requests and made any changes necessary, you must transmit them to the iiX Data Center for processing.

If several users are inputting requests, it is recommended that one person be responsible for coordinating the sending of requests to ensure that requests arrive at the Data Center in a timely manner.

Note: In order to receive MVR reports back by the expected time, you must transmit requests to the Data Center prior to the published cutoff times for each state. See the MVR TURNAROUND SCHEDULE for details. Click here for an updated Turnaround Schedule.

 
  Section 2  
Sending Requests

Note: You may not initiate a communications session if the View/Edit Requests list box is open on your screen or if you have any Express folder open for request entry or editing; the Communications option on the menu and on the toolbar will appear disabled. If other users on the system have open folders, you will be notified. Only valid, saved requests in closed folders are considered ‘‘ready’’ and will be sent.

Use the following steps to transmit order requests to the Data Center.

To send requests to the Data Center

  1. Select Connect from the Communications menu.

  2. Click "OK at the FCRA Warning screen. The Express Communications dialog box displays.

Express for Windows

 
  Section 3  
  1. Choose one of the Send selections:

  • Send Only just sends requests; any pending reports are not downloaded to your system.
  • Send And Receive sends any requests and receives any pending reports.

  1. Click "OK". The software initializes the modem and communicates with the Data Center. Many messages display on screen.

Note: All requests are transmitted to the iiX Data Center in the order that they were entered.

Resending Requests

To resend requests to the Data Center

  1. Select View/Edit Requests from the Requests menu.

  2. Locate the group in your folder which contains the request you want to resend or you may resend requests in other folders by clicking on the plus sign (+) next to a User ID to show all the request groups entered in that user folder.

  3. Select the group which contains the request you want to resend and click "Edit" or double-click on the group description. The system loads all requests in that group.

  4. Find the request you want to resend.

  5. Click on the entry you want to retransmit then click "Resend".

     
  Section 4  
  1. Click "OK" to save the request group. The request is placed in a ready state for transmission during the next communication session.
Note: Resent requests may result in duplicate reports.

Receiving Reports from the Data Center

To receive all available reports

  1. Select Connect from the Communications menu.

  2. Click "OK" at the FCRA Warning screen. The Express Communications dialog box displays.

  3. Choose one of the Receive selections:
  • Send And Receive sends any requests and receives any pending reports.
  • Receive Only just downloads pending reports to your system; ready requests are not sent.

  1. Click "OK". The software initializes the modem and communicates with the Data Center. Many messages concerning the communication process display on screen.

Note: If problems occur during any communications session, see Error Messages in the Appendices to help you find the cause.

 

Copyright © 1999 Insurance Information Exchange