Appendix C Express for Windows User's Guide  
 Error Messages

Error Messages

If you are not able to determine the cause or solution to an error message or problem, call Customer Support at 800-683-8553 and select Option 7.

Message
Cause or Solution
004 - Fatal Communications Error The communications session failed to connect successfully to the iiX Data Center, or a connection was made but requests and reports could not be transmitted. Examine the Communications Log file for more information.
MT-F, In Use The Windows communications driver is in use by another application - possibly an internet browser or a fax program. Close the other application completely and then try again.
MT-F, No 8250 Present Express for Windows was unable to detect the Com Port that was selected for you modem in Communications Settings. Verify that the Com Port setting for Express matches your actual modem settings.
MT-F, Invalid Port Express for Windows was able to detect the Com Port that was selected in Communications Settings. However, no modem responded on that Com Port. Make sure you have selected the correct Com Port and that your modem is turned on.
MT-F, General Error This error occurs when running Express for Windows on a Windows NT, 2000, or XP system and attempting to communicate while the modem is already in use, or captured, by another application. Close the other application and try again.
Attempting to lock ... Press ESC to Cancel Record is in view mode only Another user has previously locked the record you are attempting to open. When you press ESC, the record you requested will be displayed in view mode only. No updates can be done to this record until it has been released by the other user.
Attention! Your account for iiX Services,has an OUTSTANDING BALANCE and will become past due on the 30th. To avoid an interruption of service, your account must be current by that time. Your account has an outstanding balance. As soon as your payment is received your account will be taken off Warning Status. Please call iiX if you have any questions about your account.
Attention! Your account for iiX Services IS PAST DUE and has been placed on RESTRICTED STATUS. Your service will be resumed when your payment is received. Your account has an outstanding balance that is past due. You will not be able to process MVRs until your account is current. Please call iiX if you have any questions about your account.
Attention! You are running on the iiX Services DEMO account. All requests submitted for this account are treated as test data and are ignored by the system. You have the DEMO Account ID and Password in your configuration screen. Any MVRs requested under this DEMO account will NOT be processed. You will need to enter your Account ID and Password in the configuration screen to continue to process (see Initial Setup to modify the configuration screen).

 

  Section 2  
Can’t talk to modem Your computer is not communicating with the modem. Try the following solutions:
(1) Check the cable connections between the computer and the modem to be sure they are secure. If they are loose or not connected then make the necessary adjustments and try to communicate again.
(2) Exit the software and turn off the computer and the modem and then turn them back on. This will reset the computer and the modem. Enter the software again and try to communicate.
(3) Select a different Com Port on the configuration screen (see Initial Setup to change Com Port). After selecting a different Com Port, try to communicate again.
(4) Check the baud rate of your modem and make sure it is correct in the configuration screen.
(5) In the configuration screen, change Protocol to Polled instead of Interrupt and try to communicate again.
Communication Problems ... Check the Log!! -Press Return The system has had a problem transmitting a file to your system. Print the log and call Customer Support.
CONFIG1.AMS File Not Found The access method for connecting to the Data Center is not set up. This tells the system which telephone number to dial. See the ‘‘Utilities’’ chapter to change the Access Method.
Data Error Reading Drive Your computer is having trouble reading one of the drives. This is a hardware problem and you must have your system checked out.

 
  Section 3  
Error Writing CONFIG1 File....Press Return During communication, the system was not able to write information into the CONFIG1 file. Check for the following:
(1) If you are on a Novell network, the files must be shareable and have read and write access. See the Express Release Notes for instructions to make the files accessible.
(2) The disk may be full. If the data cannot be written to the file, the communication will stop. You may need to delete old reports or delete the log file. Call Customer Support for guidance.
(3) The CONFIG1 file has been deleted. Call Customer Support.
FATAL Communications Error - Terminating -Check Log - Press Return! Call Customer Support.
INBOUND File Recovery Failure Recovery Failure...Terminating...Press Return The program was not able to recover from a communication error. The most likely cause is that the disk is full and the reports cannot be loaded to your system. Call Customer Support.
Invalid PARAMETER!!... Program problem. Call Customer Support.
Logfile Not Available...Terminating Session -Press Return The log file cannot be found on your system. Call Customer Support.
Lost Connection - Rolling to access method xx This is an informational message. A problem occurred with the communication access into the Data Center. The system is automatically switching to another method.
Lost Connection - Session Terminated - Press Return The phone connection has been dropped and the system can no longer try additional access methods. Wait a few minutes and try again. If the problem persists, call Customer Support.
No Answer - Rolling to access method xx The telephone number the system was trying to call was unavailable. The system is automatically switching to another access method.

 
  Section 4  
No Answer - Session Terminated - Press Return The telephone numbers the system was trying to call are unavailable. Wait a few minutes and try again. If the problem persists, call Customer Support.
No Dial Tone The telephone line the modem was attempting to dial out on does not have a dial tone. Try the following solutions:
(1) Check the modem to be sure a telephone line is connected.
(2) The phone line may be plugged into the wrong jack on the modem. The phone line should be plugged into the jack marked line, wall, or telco.
(3) The phone line may be in use or busy. Check to be sure phone line is not in use.
(4) The phone line may be dead. To check to see if the phone line is dead take the phone cord out of the modem and plug it into a regular phone. When you pick up the receiver you should hear a dial tone; if you do not hear a dial tone then you need to call the phone company so they can correct the problem.
No paper, error writing device PRN Abort, Retry, Ignore or Fail? The printer is out of paper or the paper is loaded incorrectly. Correct problem and press for Retry.
Recovery Initiated from Previous COMM Failure -Press Return The program found files leftover from a previous communication session. These will automatically be transmitted and the problem corrected. Press Enter or Return to continue.

 
  Section 5  
Rejected request ignored The request listed has been rejected and will not be processed, for one of the following reasons:
(1) Dupl----The request is a duplicate. The Data Center already has an MVR request on this driver license number for your account.
(2) Error in Check Digit----The driver license number has an incorrect check digit. Some states provide a check digit that has to be present in order for the driver license number to be valid in that state. You will need to verify the driver license number and request again.
Transmission Restarting...!! If you begin a SEND communication session and the system detects requests not sent from a previous session, a transmission will begin automatically as soon as you press Enter or Return. You will receive the message below.
Transmit Failure . . . Check Log!! - Press Return This error displays if the system detects data in the Outbound subdirectory that cannot be transmitted. Call Customer Support.
Unknown Communications Error - Check Logfile Print the log file and call Customer Support.
Untransmitted Requests Detected ... -Press Return If you begin a RECEIVE ONLY transmission and the system detects requests that have not been sent to the Data Center, you will receive this warning message.
User Terminated Session - Press Return The user pressed Esc during processing. Start the process over again.
Warning: You have requested California MVRs but iiX has no California REQUESTOR ID on file for you. These requests cannot be processed until iiX receives your California Requestor ID. You do not have a California Requestor ID on file with iiX. You must have a California Requestor ID to order California MVRs (see ‘‘Appendix B----State Information’’ for more details about the California Requestor ID).

 
  Section 6  
Write fault error writing device PRN Abort, Retry, Ignore, or Fail? The printer is either not turned on or not online and ready. Correct the problem and press to Retry.
Your LOGIN ID is not a valid iiX MVR system account. The Account ID in the configuration screen is not a valid account. Check your configuration screen and make necessary changes (see Initial Setup to modify the Account ID).
Your Password is incorrect. The Password in the configuration screen is not correct for your account. Check your configuration screen and make necessary changes (see Initial Setup to modify the Password).

 

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